1. Introduction

Meritza Classes ("Meritza Classes", "Platform", "we", "our", or "us") respects the privacy of its users and is committed to protecting personal information entrusted to us.

This Privacy Policy explains how we collect, use, store, process, disclose, retain, and protect information relating to students, parents, guardians, mentors, visitors, and other users of the Platform.

By accessing, registering with, purchasing services from, or otherwise using the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

If you do not agree with this Privacy Policy, you must discontinue use of the Platform.

2. Scope

This Privacy Policy applies to:

• Students
• Parents and guardians
• Mentors
• Prospective users
• Website visitors
• Applicants
• Platform representatives
• Any individual interacting with Meritza Classes

This Policy applies to information collected through:

• Website forms
• Registration forms
• Session booking systems
• Communication channels
• Payment systems
• Customer support interactions
• Surveys and feedback submissions
• Third-party integrations approved by the Platform

3. Information We Collect

3.1 Personal Information

• Full name
• Mobile number
• Email address
• Date of birth
• Class or academic level
• Educational institution details
• Parent or guardian information
• Academic interests
• Career interests
• Location information
• Profile photographs (if voluntarily provided)

3.2 Mentor Information

• Educational qualifications
• Professional achievements
• Academic credentials
• Examination records
• Resume or CV information
• Bank account details
• UPI details
• Tax-related information where applicable
• Identity verification documents

3.3 Payment Information

• Payment amounts
• Payment dates
• Transaction references
• Razorpay transaction IDs
• UPI references
• Billing information

For security reasons, Meritza Classes does not store complete debit card, credit card, or banking credentials processed through third-party payment gateways.

3.4 Technical Information

• IP addresses
• Device information
• Browser information
• Operating system information
• Session logs
• Website usage data
• Access timestamps
• Error logs
• Security logs

3.5 Communication Information

• Emails
• Support requests
• Feedback submissions
• Complaints
• Session-related communications
• Grievance submissions

4. How We Use Information

We may use collected information to:

• Create and manage accounts
• Deliver mentorship services
• Match students with mentors
• Schedule sessions
• Process payments
• Manage mentor payouts
• Verify identities
• Improve services
• Resolve disputes
• Investigate complaints
• Enforce Platform policies
• Prevent fraud
• Maintain child safety
• Communicate with users
• Comply with legal obligations

We reserve the right to use information for any legitimate business purpose reasonably connected with Platform operations.

5. Legal Basis for Processing

By voluntarily providing information and using Platform services, users consent to the collection and processing of their information for the purposes described in this Policy.

Where required by law, additional consent may be obtained.

6. Children's Privacy

Meritza Classes provides services that may be used by minors.

For users below eighteen (18) years of age:

• Parent or guardian consent may be required.
• Parents remain responsible for supervising minor users.
• Parents may contact the Platform regarding concerns involving a minor.

Meritza Classes takes reasonable measures to protect information relating to minors.

However, parents and guardians remain responsible for monitoring their child's online activities.

7. Information Sharing

Meritza Classes does not sell personal information to third parties.

7.1 Mentors

Limited information may be shared with mentors to facilitate educational services, including:

• Student name
• Academic information
• Learning objectives
• Session requirements

7.2 Parents and Guardians

Information relating to minor users may be shared with parents or legal guardians where appropriate.

7.3 Service Providers

We may share information with trusted service providers including:

• Payment processors
• Video conferencing providers
• Cloud storage providers
• Analytics providers
• Communication service providers

7.4 Legal Requirements

Information may be disclosed where necessary to:

• Comply with legal obligations
• Respond to lawful requests
• Protect user safety
• Prevent fraud
• Enforce Platform rights
• Protect Platform interests

8. Monitoring and Investigation Rights

To protect users and maintain Platform integrity, Meritza Classes reserves the right, where legally permissible, to:

• Review account information
• Review communications
• Investigate complaints
• Examine transaction records
• Verify compliance with Platform policies
• Conduct internal investigations

Users acknowledge and consent to such reviews where reasonably necessary for operational, safety, security, or legal purposes.

9. Data Retention

Meritza Classes retains information only for as long as reasonably necessary to:

• Provide services
• Resolve disputes
• Maintain business records
• Investigate complaints
• Comply with legal obligations
• Protect Platform interests

Even after account closure or termination, certain information may be retained where:

• Required by law
• Necessary for dispute resolution
• Needed for fraud prevention
• Needed to enforce legal rights
• Required for record-keeping purposes

Retention periods may vary depending on the nature of the information.

10. Account Deletion Requests

Users may request account deletion by contacting Meritza Classes.

Upon receiving a valid request, we may:

• Remove account access
• Delete certain information
• Anonymize certain records

However, Meritza Classes may retain information necessary to:

• Comply with legal obligations
• Resolve disputes
• Prevent fraud
• Maintain financial records
• Enforce agreements
• Protect Platform rights

Deletion requests do not guarantee complete removal of all historical records.

11. Data Security

Meritza Classes implements reasonable administrative, technical, and organizational measures designed to protect information from:

• Unauthorized access
• Disclosure
• Alteration
• Loss
• Misuse
• Destruction

Despite reasonable safeguards, no electronic system can guarantee absolute security.

Users acknowledge and accept the inherent risks associated with internet-based communications and digital storage.

12. Third-Party Services

Platform services may utilize third-party providers including:

• Google Meet
• Razorpay
• Email service providers
• Cloud storage providers
• Analytics services

Use of third-party services may be governed by their respective privacy policies and terms.

Meritza Classes is not responsible for the independent privacy practices of third parties.

13. Cookies and Analytics

The Platform may use cookies, tracking technologies, and analytics tools to:

• Improve user experience
• Understand website usage
• Enhance functionality
• Monitor performance
• Detect security issues

Users may adjust browser settings to manage cookies, although certain Platform features may be affected.

14. International Data Transfers

Information may be processed, stored, or transmitted using service providers located in different jurisdictions.

By using the Platform, users consent to such transfers where reasonably necessary for service delivery and operational purposes.

15. No Sale of Personal Information

Meritza Classes does not sell, rent, trade, or commercially distribute personal information to unrelated third parties for marketing purposes.

16. Limitation of Liability

To the fullest extent permitted by law, Meritza Classes shall not be liable for:

• Unauthorized access resulting from circumstances beyond reasonable control
• Cyberattacks
• Internet disruptions
• Third-party platform failures
• User negligence
• Force majeure events

Users acknowledge that no security system can be completely immune from risks.

17. Policy Modifications

Meritza Classes reserves the right to amend, modify, replace, or update this Privacy Policy at any time.

Updated versions become effective immediately upon publication unless otherwise stated.

Continued use of the Platform constitutes acceptance of revised versions.

18. Dispute Resolution

Any dispute relating to this Privacy Policy shall be resolved in accordance with the dispute resolution provisions contained in the Meritza Classes Terms and Conditions.

19. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Subject to arbitration requirements, courts located in Delhi, India shall have exclusive jurisdiction.

20. Contact Information

21. User Acknowledgement

By accessing or using the Platform, you acknowledge that:

• You have read this Privacy Policy.
• You understand how your information may be collected, used, stored, and disclosed.
• You consent to the practices described herein.
• You agree to be bound by this Privacy Policy and all related Platform policies.