1. Purpose

At Meritza Classes, we are committed to creating a safe, respectful, professional, and productive learning environment for students, parents, mentors, and all members of our community.

These Community Guidelines establish the standards of behavior expected from every participant using the Platform.

These Guidelines supplement, and do not replace, the Terms & Conditions, Student Agreement, Mentor Agreement, Child Safety Policy, and other Platform policies.

Failure to comply with these Guidelines may result in warnings, suspension, termination, or other enforcement actions.

2. Our Community Values

All members of the Meritza Classes community are expected to uphold the following principles:

Respect

Treat all participants with courtesy, professionalism, and dignity.

Integrity

Communicate honestly and act in good faith.

Safety

Help maintain a secure environment, particularly for minor students.

Responsibility

Take ownership of your conduct and obligations.

Professionalism

Maintain appropriate boundaries and respectful communication.

3. Expected Behavior

All users should:

• Treat others respectfully.
• Communicate politely.
• Attend sessions punctually.
• Follow Platform policies.
• Respect differing viewpoints.
• Participate constructively.
• Report concerns responsibly.
• Maintain professional conduct.

Parents, students, and mentors should contribute positively to the learning experience.

4. Respectful Communication

Users shall communicate in a respectful and professional manner.

The following conduct is prohibited:

• Abusive language.
• Offensive remarks.
• Threats.
• Harassment.
• Bullying.
• Discrimination.
• Intimidation.
• Personal attacks.
• Defamatory statements.

Disagreements should be handled professionally and respectfully.

5. Anti-Harassment Policy

Meritza Classes maintains a zero-tolerance policy toward harassment.

Prohibited conduct includes:

• Verbal harassment.
• Emotional abuse.
• Sexual harassment.
• Repeated unwanted communication.
• Threatening behavior.
• Intimidation.
• Hostile conduct.

This policy applies to interactions involving:

• Students.
• Parents.
• Mentors.
• Platform representatives.
• Other users.

6. Child Safety Expectations

Because many Platform users are minors:

• Appropriate boundaries must always be maintained.
• Professional communication is mandatory.
• Suspicious conduct must be reported immediately.
• Safety concerns must be escalated without delay.

Any conduct that may endanger a child will be treated with utmost seriousness.

Violations may result in immediate removal from the Platform and referral to appropriate authorities where necessary.

7. Academic Integrity

Users are expected to act honestly and ethically.

The following are prohibited:

• Academic dishonesty.
• Misrepresentation.
• Submission of work not completed by the student.
• Fraudulent academic conduct.
• Examination misconduct.
• Deliberate plagiarism.

Mentorship should support genuine learning and personal development.

8. Contact Sharing Restrictions

To protect student safety and Platform integrity, students, parents, and mentors shall not exchange:

• Mobile numbers.
• WhatsApp numbers.
• Personal email addresses.
• Social media accounts.
• Telegram IDs.
• Personal websites.
• Direct communication channels.

All communications relating to Platform services should occur through approved channels.

Unauthorized contact sharing may result in disciplinary action.

9. Off-Platform Arrangements Prohibited

Users shall not:

• Arrange private mentorship services.
• Conduct off-platform coaching.
• Facilitate direct commercial relationships.
• Circumvent Platform systems.
• Encourage others to bypass Platform processes.

The Platform invests substantial resources in creating and maintaining mentorship relationships.

Attempts to bypass the Platform undermine community trust and may result in immediate termination.

10. Payment Discussions

Students, parents, and mentors shall not:

• Negotiate fees directly.
• Discuss mentor compensation.
• Request direct payment arrangements.
• Accept off-platform payments.

All financial matters must be handled exclusively through Meritza Classes.

11. Privacy and Confidentiality

Users shall respect the privacy of others.

Users shall not:

• Share personal information without consent.
• Disclose confidential information.
• Publish private communications.
• Misuse personal data.

Respecting privacy is essential to maintaining community trust.

12. Recording Policy

Users may not:

• Record sessions.
• Capture screenshots.
• Distribute recordings.
• Publish session content.
• Share educational materials without authorization.

unless prior written permission has been obtained from Meritza Classes and all affected participants.

Unauthorized recordings may result in immediate disciplinary action.

13. Misuse of the Platform

Users shall not:

• Interfere with Platform operations.
• Attempt unauthorized access.
• Misrepresent identities.
• Use the Platform for unlawful purposes.
• Disrupt mentorship activities.
• Engage in fraudulent conduct.

Platform resources must be used responsibly.

14. Reporting Concerns

Users are encouraged to report:

• Harassment.
• Safety concerns.
• Policy violations.
• Fraud.
• Misconduct.
• Child safety issues.
• Circumvention attempts.

Reports should be made promptly through official support channels.

Meritza Classes may investigate reported concerns and take appropriate action.

15. Enforcement

Meritza Classes reserves the right to:

• Issue warnings.
• Restrict Platform access.
• Suspend accounts.
• Remove content.
• Conduct investigations.
• Terminate user participation.

Enforcement actions may be taken without prior notice where safety, security, or Platform integrity is at risk.

16. No Retaliation

Users shall not retaliate against any person who:

• Reports misconduct.
• Raises concerns.
• Participates in investigations.
• Cooperates with Platform reviews.

Retaliation itself may constitute a policy violation.

17. Policy Updates

Meritza Classes reserves the right to amend, revise, replace, or update these Community Guidelines at any time.

Continued use of Platform services constitutes acceptance of revised versions.

18. Contact Information

19. Community Acknowledgement

By using the Platform, participating in mentorship sessions, or interacting with members of the Meritza Classes community, users acknowledge that:

• They have read these Community Guidelines.
• They understand the expected standards of conduct.
• They agree to comply with these Guidelines.
• They understand that violations may result in disciplinary action, suspension, termination, or legal remedies where appropriate.