Last Updated: June 2026
Meritza Classes ("Meritza Classes", "Platform", "we", "our", or "us") is committed to providing a professional, transparent, fair, and responsive mechanism for addressing grievances, complaints, concerns, disputes, and feedback raised by students, parents, guardians, mentors, and other users.
This Grievance Redressal Policy establishes the framework through which complaints may be submitted, reviewed, investigated, and resolved.
This Policy forms an integral part of the Meritza Classes Terms & Conditions and all related Platform policies.
The objectives of this Policy are to:
Meritza Classes aims to address grievances promptly and professionally.
A grievance may be submitted by:
Anonymous complaints may be reviewed at the Platform's discretion.
Users may submit grievances relating to:
Any issue reasonably connected with Platform services.
All grievances must be submitted honestly and in good faith.
Users shall not:
Malicious or fraudulent complaints may result in disciplinary action.
Grievances should be submitted through official communication channels.
Users should provide:
Incomplete complaints may require additional information before review.
Email: support@meritzaclasses.com
Phone: +91 9906893883
Users should clearly identify communications as "Grievance" or "Complaint" where applicable.
Meritza Classes shall make reasonable efforts to acknowledge receipt of a grievance within a reasonable period after submission.
Acknowledgement does not imply acceptance, approval, or validation of the complaint.
Upon receipt of a grievance, Meritza Classes may:
The Platform reserves discretion regarding investigative procedures.
To evaluate grievances, Meritza Classes may:
All parties are expected to cooperate reasonably.
Failure to cooperate may affect the outcome of the review.
Where necessary to protect users, Platform integrity, or child safety, Meritza Classes may implement temporary measures during investigations, including:
Such measures do not constitute a final determination.
Following review, Meritza Classes may determine an appropriate resolution, including:
The selected resolution shall be determined based on the specific circumstances of the matter.
Complaints involving minors shall receive heightened attention.
Where child safety concerns arise, Meritza Classes may:
Protection of children shall remain the highest priority.
Complaints involving payments, refunds, billing, or financial matters shall be reviewed in accordance with:
Submission of a grievance does not automatically create a right to refund or compensation.
Meritza Classes shall make reasonable efforts to maintain confidentiality during grievance reviews.
However, information may be disclosed where necessary to:
Complete confidentiality cannot be guaranteed in all circumstances.
Meritza Classes prohibits retaliation against individuals who:
Retaliatory conduct may result in disciplinary action.
Users who knowingly submit false complaints, fraudulent allegations, fabricated evidence, or malicious accusations may be subject to:
Good-faith complaints shall not be penalized merely because they are not substantiated.
Users acknowledge that Meritza Classes retains reasonable discretion regarding:
The Platform shall exercise such discretion in good faith and in accordance with applicable law.
To the fullest extent permitted by law, Meritza Classes shall not be liable for:
Any liability remains subject to the limitations contained within the Terms & Conditions.
Meritza Classes may retain grievance records, supporting materials, communications, findings, and investigation records for legitimate business, legal, operational, compliance, and safety purposes.
Retention periods may vary depending on the nature of the matter.
Meritza Classes reserves the right to amend, revise, replace, modify, or update this Policy at any time.
Changes become effective upon publication unless otherwise specified.
Continued use of Platform services constitutes acceptance of revised versions.
Users are encouraged to attempt good-faith resolution through the grievance process before initiating formal dispute proceedings.
Where disputes remain unresolved, the dispute resolution provisions contained in the Meritza Classes Terms & Conditions shall apply.
This Policy shall be governed by and construed in accordance with the laws of India.
Subject to applicable arbitration provisions, courts located in Delhi, India shall have exclusive jurisdiction.
Email: support@meritzaclasses.com
Phone: +91 9906893883
For grievances, complaints, disputes, feedback, or concerns, users may contact us through the above channels.
By using Platform services, users acknowledge that: